Privacy Policy for Reboot Ranch Limited

Effective Date: October 25, 2026
Last Updated: October 25, 2026

Reboot Ranch Limited trading as The Reboot Ranch ("we," "our," or "us"), is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you use our PC repair, custom building, IT support services, and website.

1. Information We Collect

We collect and process personal information necessary to deliver our repair and IT services effectively:

  • Contact Information: Full name, phone number, email address, physical address (for collection/drop-off services), and business details (for B2B clients).
  • Device & System Data: Machine specifications, serial numbers, passwords/passcodes (when necessary for technical access and diagnostics), operating system logs, and repair history.
  • Customer Data & Backups: Files, media, or personal data temporarily accessed or backed up during data recovery, drive transfers, or system reinstallation services.
  • Payment & Transaction Details: Payment methods, invoice records, and billing history (financial details are processed securely via third-party payment providers).
  • Website Usage Data: IP addresses, browser types, cookies, and website interaction metrics gathered when visiting our website.

2. How We Use Your Information

We use the data we collect for the following purposes:

  • Service Delivery: Fulfilling computer/console repairs, custom builds, hardware diagnostics, and IT support services.
  • Customer Communication: Providing repair progress updates, quotes, invoices, and answering inquiries.
  • Data Backup & Recovery: Carrying out requested data transfers, system reinstalls, and recovery operations.
  • Business Operations: Billing, internal record-keeping, resolving disputes, and maintaining accounting records.
  • Legal Compliance: Complying with applicable legal obligations under UK law.

3. Data Confidentiality & Device Access

  • Strict Confidentiality: We treat all personal data stored on customer devices (hard drives, SSDs, external storage) as strictly confidential.
  • Diagnostic Access: Passwords provided for diagnostic testing are kept secure and deleted/discarded after the repair is completed.
  • Data Handling: Technicians will only access personal files if explicitly requested by you (e.g., during data recovery or system migrations). We never copy, view, or distribute personal files outside the scope of your requested service.

4. Legal Basis for Processing (UK GDPR)

We process your personal information under the following legal grounds:

  • Contractual Necessity: Processing is required to perform our contract with you (e.g., repairing your device).
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving services and managing client relationships.
  • Legal Obligation: Processing is required to comply with financial, tax, or legal obligations.
  • Consent: Where you have explicitly provided consent for direct marketing or specific data recovery operations.

5. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We may share information with trusted third parties only in the following contexts:

  • Service Providers: Payment processors, accounting platforms, or shipping/courier services used in delivering our services.
  • Legal Requirements: If required by law enforcement, regulatory bodies, or legal processes in accordance with UK legislation.

6. Data Security & Storage

We implement robust physical, technical, and administrative security measures to protect your personal information and device data from unauthorized access, loss, misuse, or alteration.

  • Physical devices undergoing repair are stored securely at our premises.
  • Data backups created during repair operations are stored on encrypted, isolated storage devices and permanently wiped upon completion and customer verification.

7. Retention of Data

  • Administrative Records: Invoices and customer contact records are retained for as long as required by UK tax law (typically 6 years).
  • Customer Backup Data: Any temporary data backups created during repair are permanently deleted within 14–30 days after job completion, unless agreed otherwise in writing.

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where appropriate.
  • Right to Restrict Processing: Request restriction of how your data is processed.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Data Portability: Request transfer of your data to another provider.

To exercise any of these rights, please contact us at our email address provided below.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Updated versions will be posted on our website with the revised "Last Updated" date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us: